Tag Archives: National Grid Bonus

For LIPA, superstorm battering continues, some pushing bankruptcy as best solution

As Published on http://www.platts.com Public relations fallout from Superstorm Sandy continues to batter the Long Island Power Authority, as one group pushes for its bankruptcy and another blames the utility for a fire that destroyed 130 homes. The Association for … Continue reading

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LIPA Customer Satisfaction Goal. Designed For Failure

JD Powers performs an annual study that measures customer satisfaction of electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service. In July LIPA was ranked last, not only … Continue reading

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With today’s Newsday article on LIPA, the paper finally discovered the obscure customer satisfaction measurement which has routinely been buried in the utility’s monthly operating report.  On several occasions it was pointed out in the public comment period of the … Continue reading

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