Outage Management System: LIPA Removes Power Outage Map From Website


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Long Island Business News

LIPA removes power outage map from website

by Claude Solnik

Published: November 6th, 2012

Even as the Long Island Power Authority continued to make progress in restoring electricity to hundreds of thousands of Long Islanders, the authority removed a power outage map from its website that many used to track restoration.

The authority took down the map, which allowed customers to zoom into their neighborhood and search for data and crews, after customers logging on received an error message indicating, “This XML file does not appear to have any style information associated with it.”

LIPA on its Facebook page posted a link to a second outage map, which provides far less detailed information.

As of 9 a.m. Tuesday morning, there were still nearly 204,000 LIPA customers without power in Nassau and Suffolk counties, according to the LIPA website, lipower.org. About 113,000 customers in Nassau were without power; 91,000 Suffolk customers also remained powerless.

“The extreme volume of work that is being done is not yet being updated into our outage tracking system – therefore the outage map on our site might not accurately reflect the current work completed,” LIPA posted on its Facebook page.

The authority took down the page in which symbols indicated numbers of outages in communities as well as the presence of crews amid questions regarding inconsistencies between information on the website and the map itself.

“The outage map showed one crew in the field, which is absurd,” said Matthew Cordaro, co-chairman of the Suffolk County Legislature’s LIPA oversight committee.

He added that the map was so far behind as information on the ground changed rapidly, failing to inform customers of developments.

“They’ve abandoned their standard processes,”Cordaro said, “because they weren’t working.”

Although the authority removed the more detailed map, it left up another that gave a general idea as to the overall location of outages and restoration.

“The outage map has been updated to simplify the information available, and provide you with the number of customers restored and the overall restoration progress,” the website indicated.

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About lipaoversight

LIPA Oversight Committee was created to analyze the rates and practices to determine if it is working in the best interests of the Suffolk County ratepayers
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