LIPA CULTURE NEEDS TO CHANGE


LIPA’s dismal customer rating after Irene

LIPA always had and has the authority to intercede and do what is required to restore service. The new deal with PSEG does nothing to change this. The question is does the utility have the capability to do so and on the basis of the record they do not. Utility people know that one storm does not determine a customer satisfaction rating. This evolves over a period of time as a result of day to day interactions with customers. Obviously Lipa has failed in this regard which is evidenced by the many years of poor customer satisfaction rankings JD Power and others have documented. So, don’t hold your breath till the calvary arrives.

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About lipaoversight

LIPA Oversight Committee was created to analyze the rates and practices to determine if it is working in the best interests of the Suffolk County ratepayers
This entry was posted in jd powers, lipa, long island power authority and tagged . Bookmark the permalink.

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