LIPA’s Customer Satisfaction Deteriorates


JD Power and Associates are out again with their business customer satisfaction rankings for utilities. Unfortunately LIPA did not do too well and comes in one from the bottom for eastern utilities and near the bottom nationally. This is poorer than LIPA fared in JD Power’s last survey.

Tropical storm Irene is no excuse for this, since the survey period for the ratings encompassed a significant period both before and after the storm. Also, Con Ed, which similarly experienced the ravages of Irene, actually did quite well in the JD Power rankings.

Customer satisfaction is for the most part determined by a utility’s performance in communicating with customers on a day in and day out basis, not in just one instance. Obviously, LIPA has not done this well. What is most troubling is that its performance in this area appears to be deteriorating.

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About lipaoversight

LIPA Oversight Committee was created to analyze the rates and practices to determine if it is working in the best interests of the Suffolk County ratepayers
This entry was posted in customer satisfaction, jd powers, lipa, long island power authority and tagged , . Bookmark the permalink.

2 Responses to LIPA’s Customer Satisfaction Deteriorates

  1. Charles A. Hersh says:

    I have been disatisfied with LIPA for years. Their rates are far too high and they are taking measures to make them even higher. They continue to not upgrade their old power plants making them efficient and saving money. They also raise rates by investing in expensive wind and solar projects which increase rates instead of reducing them. They also subsidize rich peoples investments in wind and solar at our expense. When is all this going to end. They are a very badly run company with absolutely no interest in considering their customers. What I have trouble understanding why the customers are not as vocal as I am. We are not their priority or even a casual consideration.

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